A simple scheduling mistake had the event booked for a different date, resulting in no food in the house, no servers, no set up, and no wedding cake. It was a potential disaster for a caterer that prides
himself on delivering exactly what a demanding client desires. But in
the span of 120 minutes, Chef Mark Ellis explodes into action and recreates
the exact menu, pulls servers in, has the houseman build the room, and
has the bakery create the exact wedding cake from the bride’s
picture, all while the client was seated in a private room, oblivious
to the "scrambled egg effect" happening outside the door. “I educated the servers using the three ‘T’s: technique, tasting, and touching. There were no written menus. When clients came to dine, the servers would recite everything from apps to desserts, which enhanced the diners’ experience.” Chef Mark has also worked within the commissary of an upscale supermarket chain. As Executive Chef, he was tasked with creating new food items, sales, and promotions, as well as providing culinary demonstrations in each of the gourmet markets. The chef educated the staff on selling, and most importantly, provided them with the tools needed to inform clients about ingredients such as gluten and other allergens. One of Chef Mark’s most ambitious positions was serving as Executive Chef at Gate Gourmet, the company responsible for all food operations for First Class passengers flying out of the Philadelphia International Airport and Newark International Airport. The role was enormous and different from anything on the planet. As Executive Chef, he controlled all First Class meals for flights out of the two airports. Far beyond simply creating a beautiful presentation, it required knowing the processes and expectations of the all the major airlines, which each have very specific set of policies and specs that are measured daily. “If you think food tastes the same on the ground as it does at 37,000 feet in the air, you are mistaken,” Chef Mark explains. “I had to adjust flavor profiles to reach the same result as it would have on the ground.” Chef Mark was involved with the executive culinary team,
creating menus and working on day-to-day operations. “We created
thousands of meals, including those with dietary restrictions,”
he notes. “It was similar to a restaurant – on steroids!
Every food item was tracked every second of every day, with temperature
controls for each room, scales, visual management, security…the
list goes on. They are the most intense policies that I have ever seen.
Essentially, it has to be like a four-star restaurant with wings, serving
thousands of meals a day!” Chef Mark’s current gig takes him back to his roots, once again creating a daily menu of high-end packaged products at an upscale market and highly-sought-after, sophisticated catering company in a renowned Philadelphia neighborhood, allowing him the freedom to once again truly use his creativity in the kitchen. Chef Mark is BACK and ready to create interesting seasonal offerings for the gourmet market.
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